Our Policies

Before your appointment

  • Paper work must be completed prior to your appointment. Be sure to bring your ID.

  • Scroll down to review our conduct agreement and cancelation/reschedule policies.

  • Please be sure you are hydrating 2-3 prior to your appointment if you aren’t a regular “hydrater.”

  • It’s fine to have a snack before you come in.

  • Wear comfortable clothing that is easy to take off and put on.

  • You can undress to your comfort level.

  • Don’t worry about sounding professional or knowledgeable. Sound like you so we can get a clear picture of what’s going on.

  • Make up can get smudged, but we have mirrors in each room so you can touch-up before leaving.

During your appointment

  • Please don’t hesitate to speak with your therapist. We will not start conversation with you, this is to ensure if you want quiet, you get quiet.

  • We have table warmers that we can turn on. You may find it already on! A small amount of heat can improve circulation which allows you to get more out of your massage.

  • Be clear, be confident and don’t overthink it. This is your time, not ours, and we want to know how we are doing.

  • The beauty of your story is that it’s going to continue to evolve and we love the updates. We document pertinent information that helps us modify your care plan.

  • If you need the restroom, don’t hesitate to ask. We will step out so you can redress quickly and then return to where we left off. Bathroom visits are deducted from hands-on time.

-Conduct -

  • Massage therapy is a profession built on the idea of trust. Trust in the client, and their trust in the Licensed Massage Therapist (LMT), is vital for creating a strong therapist/client relationship and, ultimately, the LMT's ability to help clients.  Out Conduct Agreement is to maintain the comfort of both the LMT and the client, at all times. Clients will dress and undress privately in the massage treatment room, and should only undress to their comfort level. Clients should remain under the top sheet at all times when the LMT is present. Draping techniques will be used to expose areas of the body for massage within the Client's comfort level, genitals will never be exposed. If the client is not comfortable having specific areas of the body exposed they must notify the LMT, the LMT will determine if working "over" the sheet is possible, or if the covered area will simply be excluded from the massage.  The Client should never initiate touch with the LMT. The Client should never purposefully expose private areas of their body. The Client should refrain from inappropriate, lewd, and/or highly personal questions or comments. Inappropriate behaviors, gestures, questions, and/or comments will not be tolerated and will result in the massage session being terminated immediately. It is at the LMT's discretion to end the massage session early due to a breach in the Client Conduct Agreement. If the session is ended early due to a breach in this agreement, the client will still be responsible for 100% of the session cost.  It is the Clients responsibility to effectively communicate throughout the massage session. If you are ever uncomfortable or have questions regarding your massage please say something immediately to the LMT so they can adjust their techniques, as needed, to fit your comfort level. 

  • Take a minute to write an introduction that is short, sweet, and to the point.

  • Take a minute to write an introduction that is short, sweet, and to the point.

  • Take a minute to write an introduction that is short, sweet, and to the point.

Cancelations and Reschedules

We understand how busy life can become, and how we all have unexpected changes at times. When appointments are not kept, or are cancelled / rescheduled with short notice, we are unable to offer that appointment slot to those in need. This not only affects other patients care, it leaves our therapist without the anticipated work. Cancellation notice can be given via phone call (if we do not answer a voicemail must be left) or text message. All fee's will be automatically charged to the payment card on file at the end of the business day. If you would like to pay your fee with a different payment method you must notify the office before the end of the business day (4:30PM). Patient must pay outstanding balances before any future treatment takes place. 

  • Appointments cancelled or rescheduled within 48-25 hours of the scheduled appointment time will be charged 50% of the scheduled service fee. 

  • Appointments cancelled or rescheduled within 24 hours or less of the scheduled appointment time will be charged 100% of the service fee.

  • Patients who do not attend their scheduled appointment with no notice are considered a "No Show" and will be charged 100% of the service fee. 

  • Late Arrivals. Patients will still be treated up to 10 minutes late to their scheduled appointment, the appointment will NOT be extended. Patients more than 10 minutes late will be considered as a "No Show" and be responsible for 100% of the scheduled service fee. 

  • If the patient neglects the self care necessary for treatment, such as hydration, and the appointment cannot be performed for safety reasons, the patient is responsible for 50% of the service fee. It is the patients responsibility to read appointment descriptions which may include instructions for preparation of their appointment. 


    ****If you are unable to attend an appointment, you can have a friend or family member attend in your place to waive the cancelation fees. The person attending must have the same service as was originally scheduled, or greater (if time allows). 

  • Wellness & Fitness Services.  Most commercial health plans and Medicare do not cover the wellness or fitness services we offer.  Therefore, we will provide you with a receipt for these services upon request.  

  • Service Packages.  If you purchase a discount package of services, the package discount is applied to the last visit in the package.  You must use your visits within 6 months.  If you don’t use your visits within that time frame or you request a refund for the unused visits, we will refund the excess amount paid, if any, after applying the package discount to the last visit and our regular service fee to all other visits.   

  • Membership. Membership dues are non-refundable. Membership dues are collected on the 1st of each month. Each month of paid membership dues, you are eligible for one discounted massage therapy service. Membership benefits expire each month and cannot be rolled over or credited for services outside of the paid month. Membership benefits cannot be gifted or transferred to other persons.  Cancellation can take place at anytime, but will not result in a refund if membership dues have already been collected for the month. Cancellation must take place prior to automatic payment date to ensure you are not charged an additional month. 

    • Use of Health Savings Accounts (HSA).  If you purchase a pre-paid package plan through your HSA account we will give you a receipt for the pre-paid services that you can, at your discretion submit to your HSA plan in accordance with your HSA plan rules.  If you request a refund for unused services that you paid for through your HSA, we will make the refund directly to your HSA account.  If your HSA requires you to actually receive the services before submitting claims for reimbursement, we will provide you with a receipt for services actually received to date upon request. You are responsible for complying with HSA rules when determining whether the services you purchase from us can be paid from an HSA account. 

    • Use of Health Reimbursement Arrangement (HRA) or Flexible Spending Account (FSA).  An HRA and FSA will only reimburse for actual services received (not pre-paid services).  Therefore, if you purchase a discounted pre-paid package plan and want your HRA or FSA to reimburse you, we will provide you with a receipt that you can submit for reimbursement after you have used your entire package.  Upon request, we will also provide a receipt for visits used to date that you can, at your discretion and in accordance with your HRA or FSA rules, submit for reimbursement.  Please note that HRA and FSA plans have rules about what services qualify for reimbursement.  You are responsible for complying with your HRA and/or FSA plan rules when determining whether the services you purchase from qualify for reimbursement.

The entire agreement can be found in your new patient paperwork and must be signed prior to treatment.